FAQs

1. How can I contact you?

You can reach us via email at napzonecad@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the specific item. We ensure that all shipments are processed efficiently to provide timely delivery to our customers.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at napzonecad@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

5. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellations can only be processed before the order has been shipped.